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CAMPUS TECHNOLOGY SERVICE, SUPPORT AND CONSULTATION

The Oathout Technology Center (OTC) is located in the Student Life and Technology Center (SLTC). The OTC is home to the HelpDesk, the core of all Technology Services, especially for problem solving, device or software requests, and consultation about technology problems and solutions.  All campus clients are welcome to visit the HelpDesk at the big circle desk in the OTC for help or to set a time to print posters, small color prints or 3D objects.  At the HelpDesk you may receive technology support or guidance from a group of student workers and trained professionals who bring diverse technology experience and insight.

You may also find technology support and guidance online at . HelpDesk online has a variety of troubleshooting ideas, information about our services and support for your devices.

Requests for service or any technology related question may be submitted in person or by calling 501-450-1340. The best way to start a request for support is by using the request forms on the HelpDesk homepage: .

CLASSROOM AND EVENT SUPPORT 

From the base of the OTC, the HelpDesk also supports faculty and students in the classrooms by installing and maintaining accessible, user-friendly technology across campus.  Currently, there are over 50 classroom and lab spaces plus 75 general use spaces across campus that house audio-visual equipment to support a wide-range of uses. The HelpDesk delivers audio-visual equipment to any indoor space and provides live sound set ups anywhere on campus upon request, frequently in collaboration with SOMEC and also supports large venue events in Staples Auditorium, Reves Recital Hall, and the Worsham Performance Hall.

The HelpDesk provides videoconference, live streaming and/or recording services to capture and deliver the live events at ºÚÁϲ»´òìÈ to a broader audience and provides orientation, guidance and production services in developing multimedia projects for departments and offices across campus. Additionally, the HelpDesk provides consultation and advice in the production of multimedia projects, digital storytelling, short videos or other related projects.

Requests for service or any media related question may be submitted in person, via Teams Chat Call or message to HelpDesk, or by online form at . You can also e-mail at helpdesk@hendrix.edu, or by calling 501-450-1340.

OATHOUT TECHNOLOGY CENTER HOURS 

The Oathout Technology Center computer lab is accessible via a ºÚÁϲ»´òìÈ I.D. card whenever the Student Life and Technology Center is open.  The HelpDesk in the OTC is staffed during the following times: